The Repair Workflow

How a job moves through Total Repairs — from the counter to collection.

flowchart LR
    A[Check-in
counter or trade portal] --> B[Triage
assess & categorise]
    B --> C[Assign to
technician]
    C --> D[Create quote
parts + services + labour]
    D --> E{Customer
approves?}
    E -->|Yes| F[Repair
status updates + notes]
    E -->|No - decline| Z[Return /
book out]
    F --> G[Peer review
QA check]
    G --> H[Book out
invoice + notify customer]
    T[Trade customer
remote booking] -.books in.-> A

The journey, step by step

  • Check-in — booked in at the counter, or remotely by trade customers through their own portal with pre-agreed pricing.
  • Triage — faults assessed, parts requirements identified, priority set.
  • Assignment — routed to a technician manually or automatically; they get an instant notification.
  • Quoting — parts, service codes and labour combined into a professional quote; sent to the customer digitally.
  • Approval — the customer accepts or declines online; everyone sees the outcome instantly.
  • Repair — status updates flow to staff and customer automatically via SMS/email.
  • Peer review — a second technician signs off before collection for quality control.
  • Book out — invoice generated, customer notified, signature captured on collection.

Trade customers

Trade accounts book their own devices in through the portal, track progress, and and get invoiced when work is done — cutting your admin while keeping them close.

Stock control

Every part is tracked: stock levels decrement as parts are used on repairs, low-stock alerts fire by email, and purchase orders can be generated per supplier automatically. Warranty and cost history stays attached to each part.

Parts & services on a repair

Technicians add parts from stock and service codes (e.g. screen replacement, virus removal) to any repair — costs, margins and totals are calculated automatically and flow straight into the quote and invoice.