Total Repairs: Our Biggest Platform Upgrade Yet

November 2026

We're delighted to announce that Total Repairs — our repair shop management platform — has been completely rebuilt on the very latest web technology. This is the most significant engineering investment we have ever made in the product, and it sets the platform up for many years of rapid development to come.

Why we did it

Total Repairs began life as the successor to TrailBlazer, our long-running repair tracking system. Over the years the application grew far beyond its original scope — customer portals, invoicing, SMS messaging, analytics, inventory, subscriptions, and a mobile companion app. The underlying technology had served us well, but keeping pace with modern security requirements, browser capabilities and performance expectations meant the time had come for a full-scale modernisation.

How we approached the conversion

A rebuild of this size — hundreds of screens, services and reports — is not something you attempt in one leap. We took a staged approach:

• Audit & mapping. Every screen, workflow and business rule in the existing application was catalogued so that nothing our customers rely on would be left behind — including the quiet little features that only get used once a year but matter enormously when they do.
• Foundation first. The core platform — authentication, security, data access, tenant isolation — was rebuilt and hardened before any feature work began. Getting the foundations right early saved significant rework later.
• Module-by-module migration. Each area of the product was rebuilt, reviewed and tested independently, which let us keep improving the application for customers throughout the project rather than going dark for a year.
• Data, tested and re-tested. Existing customer data was migrated through rehearsal runs and verified against the old system, so the switch-over was a non-event — log in, carry on working.
• Staged rollout. The new platform was deployed and monitored incrementally, with the ability to roll back at any point — so real users never carried the risk of the transition.

What it means for you

Under the bonnet it's a brand-new machine, but what you'll actually notice is simpler:

• Faster — screens, dashboards and reports respond noticeably quicker.
• More secure — modern authentication, encryption and access control throughout.
• More reliable — cloud-hosted infrastructure with automated backups and monitoring.
• Ready for what's next — the new foundation lets us deliver new features much faster, and there's plenty more on the roadmap.

As always, a huge thank-you to the customers whose feedback shaped this release. If you'd like to see the new platform in action, or talk to us about a trial, get in touch on +44(0)1633 674291 or sales@redbrooktech.com.